BSJ Housing Solutions

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BSJ Housing Solutions

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1. Purpose

This policy outlines how BSJ Housing Solutions manages rent payments and addresses rent arrears in a fair and supportive manner.

 

2. Tenant Responsibilities

Tenants must pay rent and any agreed service charges on time in accordance with their tenancy agreement.

 

3. Preventing Arrears

BSJ Housing Solutions aims to prevent arrears by:

• providing clear rent statements

• offering early support where payment difficulties arise

• signposting tenants to financial advice services where appropriate

 

4. Arrears Management

Where rent arrears occur, the organisation will normally:

1. contact the tenant to discuss the situation

2. encourage an affordable repayment arrangement

3. monitor the repayment plan

 

5. Enforcement Action

If arrears remain unresolved, further action may be considered, including formal notices or legal action where necessary.

BSJ Housing Solutions will always aim to resolve arrears through engagement and support before enforcement measures are taken.