BSJ Housing Solutions
Our Housing Stock
BSJ Housing Solutions manages a carefully selected portfolio of residential units designed to meet the diverse needs of our tenants. Our stock includes specialised emergency temporary accommodation and longer-term supported housing units situated in accessible locations. We prioritise safety, stability, and high maintenance standards to ensure our properties remain fit for purpose as we operate as an unincorporated association and prepare for STAIRs assessment.
Repairs and Maintenance
We are committed to maintaining high standards across all our properties, ensuring every tenant enjoys a safe and comfortable home environment. This section outlines how we manage routine repairs, emergency maintenance, and our long-term investment in your housing stock.
Reporting Procedures
Tenants can report repairs through our dedicated housing team. We differentiate between emergency repairs, which require immediate action to ensure safety, and routine maintenance tasks which are scheduled based on priority and resource availability.
Maintenance Standards
We set clear timescales for repair completions and work with qualified contractors to ensure all works meet national housing standards. Regular feedback is gathered to ensure our maintenance services remain responsive and effective.
Planned Inspections
Beyond reported repairs, we conduct annual property inspections to identify preventative maintenance needs. This proactive approach helps us maintain the value of our stock and prevent minor issues from becoming major concerns for residents.
Health and Safety
The wellbeing of our residents is our top priority. We are establishing comprehensive health and safety management systems to meet STAIRs requirements, including regular fire risk assessments, building safety inspections, and clearly defined emergency protocols. As our housing association grows, this section will host detailed safety reports and procedure documents for all tenants.
Complaints and Feedback
Listening to our residents to refine and improve our services
We aim to maintain professional standards in all our housing services. As an unincorporated association working toward STAIRs compliance, your feedback is invaluable. We are building a transparent and accessible complaints process to ensure that any issue is handled with care, fairness, and a commitment to continuous improvement for our resident community.
5. Tenant Engagement and Participation
Tenant Decision-Making
We offer opportunities for tenants to represent their community and influence our development plans, ensuring that resident voices remain at the heart of our service delivery.
Community Participation
Our association facilitates community activities and social programs designed to foster strong neighbourly connections and encourage active participation in collective initiatives.
Consultation Forums
Regular consultation events allow tenants to provide direct feedback on service improvements, repairs, and our long-term sustainability goals before major decisions are finalised.
Leadership Support
We provide training resources for tenants interested in building advocacy skills, leadership qualities, and a deeper understanding of housing governance and regulatory standards.
Anti-Social Behaviour
Maintaining Safe and Respectful Communities
We prioritise the safety and security of all residents by actively managing and responding to reports of anti-social behaviour. Our approach focuses on early intervention and clear reporting procedures to foster a respectful living environment. As an unincorporated association, we are establishing robust standards to protect our community and ensure every resident enjoys their home in peace.
Governance and Management of Housing Services
The Board provides overall governance and oversight of housing services. A small management team is responsible for day-to-day housing and support. BSJ Housing Solutions is an unincorporated association and is putting in place policies, training and reporting to meet good practice and regulatory requirements.
Rent, Service Charges and Value for Money
Our approach to clear financial management and accountability for all residents.
Rent Setting
We implement clear rent-setting processes to ensure affordability while maintaining high quality standards across our housing stock.
Service Charges
All communal and shared services are transparently itemised, ensuring residents only pay for specific services delivered to their home environment.
Value for Money
We continuously review our operational costs to deliver the best possible value for money, reinvesting savings into home safety and support.
Policies and Procedures
We maintain comprehensive policies to ensure our operations are ethical, transparent, and compliant with national regulatory requirements. These documents provide the formal framework for our commitment to high-quality housing management, financial accountability, and resident safety. Our association regularly reviews these procedures to reflect the evolving needs of our community.