BSJ Housing Solutions is committed to being open and transparent about how our services are delivered. We publish performance information so tenants can understand how well our services are performing and how we are working to improve them.
 

The information we publish may include:

• Tenant Satisfaction Measures (TSMs) – information about tenant satisfaction with our services.

• Complaints Performance Report – a summary of complaints received and how they were resolved.

• Complaint Handling Code Self-Assessment – confirmation that our complaints process meets the standards of the Housing Ombudsman Service.

• Service Performance Information – updates on repairs, housing management, and service delivery.

• Key Housing Management Information – transparency information about how our housing services are managed.
   

By sharing this information, BSJ Housing Solutions aims to ensure accountability, support tenant involvement, and demonstrate how feedback is used to improve services.
 

Our complaints procedures follow the Complaint Handling Code issued by the Housing Ombudsman Service.