BSJ Housing Solutions

Tenant Engagement Policy

BSJ Housing Solutions

 

1. Purpose

BSJ Housing Solutions values the views of tenants and is committed to involving them in decisions that affect housing services.

 

2. Objectives

The organisation aims to:

• encourage tenant participation in housing management

• gather feedback to improve services

• maintain transparent communication with residents

 

3. Engagement Methods

Tenants may be involved through:

• surveys and feedback opportunities

• consultations on policies or service changes

• meetings or forums where appropriate

• complaints and feedback processes

 

4. Communication

BSJ Housing Solutions will aim to keep tenants informed about:

• service updates

• policy changes

• performance information

Information will be provided in accessible formats where possible.

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