Repairs and Maintenance Policy

BSJ Housing Solutions
 

1. Purpose

This policy sets out how BSJ Housing Solutions manages repairs and maintenance to ensure properties are safe, well maintained, and suitable for tenants. The organisation aims to provide an efficient, responsive, and high-quality repairs service while meeting all legal and safety obligations.

2. Objectives

BSJ Housing Solutions aims to:

• maintain properties in a safe and habitable condition

• respond to repair requests promptly and fairly

• comply with relevant health and safety legislation

• protect the long-term condition of housing assets

• provide a clear and transparent repairs service for tenants

3. Types of Repairs

Repairs are generally categorised according to urgency.

Emergency Repairs

Emergency repairs are issues that pose an immediate risk to health, safety, or property. These will normally be attended to within 24 hours.

Examples may include:

• major water leaks or flooding

• complete loss of electricity or heating

• dangerous structural damage

• blocked drains causing internal flooding

• insecure external doors or windows

Urgent Repairs

Urgent repairs are problems that require prompt attention but do not pose an immediate danger. These will normally be completed within 5 working days.

Examples may include:

• minor plumbing leaks

• faulty heating systems

• partial electrical faults

Routine Repairs

Routine repairs are non-urgent maintenance issues and will normally be completed within 20 working days.

Examples may include:

• minor joinery repairs

• replacement of fittings or fixtures

• general maintenance issues

4. Tenant Responsibilities

Tenants are responsible for:

• keeping the property clean and in good condition

• reporting repairs promptly

• allowing access for inspection and repair work

• minor household maintenance such as replacing light bulbs or fuses

• repairing damage caused by themselves, household members, or visitors

Tenants may be charged for repairs where damage has been caused deliberately or through negligence.

5. Landlord Responsibilities

BSJ Housing Solutions is responsible for maintaining:

• the structure and exterior of the property

• roofs, walls, windows, and doors

• plumbing, heating, and electrical systems

• shared areas and communal facilities (where applicable)

• safety systems such as fire detection equipment where installed

These responsibilities align with obligations under the Landlord and Tenant Act 1985.

6. Reporting Repairs

Tenants can report repairs by contacting BSJ Housing Solutions through the available communication channels such as email or the organisation’s website contact form.

When reporting a repair, tenants should provide:

• their name and address

• details of the issue

• when the problem started

• any relevant safety concerns

7. Access to Property

Tenants must provide reasonable access to allow repairs, inspections, and safety checks to be carried out. Where possible, notice will be given before visits unless the repair is an emergency.

8. Planned Maintenance

BSJ Housing Solutions will also carry out planned maintenance and safety checks to maintain the long-term condition of properties. These may include inspections, servicing of heating systems, and other safety-related work.

9. Health and Safety

All repair and maintenance work will be carried out with regard to health and safety standards and relevant legislation to protect tenants, staff, and contractors.

10. Monitoring and Review

BSJ Housing Solutions will monitor repairs performance and review this policy periodically to ensure services remain effective and compliant with legal requirements.